Terms & Conditions

1. Acceptance & Scope

By accessing or using the Instantprod platform ("Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Platform.

You confirm you are acquiring the Services solely for business purposes (B2B) and are not a "consumer" under the Jamaica Consumer Protection Act. These Terms form the complete agreement between Instantprod ("we", "us") and you ("Client") regarding use of the Platform and Services.

2. Definitions

"Platform" means the Instantprod software, dashboards, APIs, integrations, and related infrastructure used to deliver the Services.

"Client Data" means all data, records, files, and information that the Client uploads, connects, or otherwise makes available to the Platform for processing.

"Connected Intelligence" means the integrated layer of AI-driven signals, alerts, summaries, and recommendations generated by the Platform from Client Data.

"Deliverables" means dashboards, reports, configurations, integrations, and other outputs produced by Instantprod for the Client under a service engagement.

"Services" means the AI deployment, data integration, business intelligence, and related professional services provided by Instantprod.

3. Services

Instantprod provides AI deployment and business intelligence services, including but not limited to:

AI Deployment: Configuring and deploying AI models, workflows, and automations within your existing business operations.
Data Integration: Connecting your existing tools, databases, and data sources into a unified intelligence layer.
Business Intelligence: Generating signals, alerts, summaries, and actionable insights from your connected data.
Signal Monitoring: Continuous monitoring of business data to surface trends, anomalies, and opportunities.

The specific scope of Services for each engagement will be defined in a service agreement or statement of work.

4. Service Tiers

Book Audit: A foundational assessment of your current data landscape, workflows, and AI readiness. Delivers a written report with prioritized recommendations.

Connected Intelligence: Ongoing AI deployment and data integration services. Includes dashboard configuration, signal monitoring, automated reporting, and regular optimization.

Business Transformation: A comprehensive engagement covering full-scale AI deployment, custom model development, change management support, and dedicated strategic advisory. Scope and timelines are defined in a Statement of Work (SOW).

5. Client Data & Ownership

5.1 Client ownership. You retain all rights, title, and interest in your Client Data. Nothing in these Terms transfers ownership of your business data to Instantprod.

5.2 Processing under instruction. We process Client Data solely on your behalf and under your instructions to deliver the Services. We will not use Client Data for purposes unrelated to your engagement without your prior written consent.

5.3 Data access. You are responsible for ensuring that you have all necessary rights and permissions to provide Client Data to the Platform, including any third-party data you connect.

6. Data Processing

6.1 Ingestion. Client Data is ingested through secure integrations, API connections, file uploads, or other methods agreed upon during onboarding.

6.2 Processing. The Platform processes Client Data to generate intelligence outputs, including signals, alerts, dashboards, and reports. Processing may involve AI and machine learning techniques.

6.3 Storage. Client Data is stored in encrypted form on infrastructure provided by our sub-processors. Data residency options may be discussed during onboarding.

6.4 No general model training. We will not use your Client Data to train general-purpose AI models without your explicit written consent. Anonymized, aggregated telemetry (such as feature usage and performance metrics) may be used to improve the Platform.

7. Implementation & Onboarding

A typical engagement follows these phases:

Audit: Assessment of existing data sources, tools, and business processes.
Configuration: Setting up integrations, dashboards, and AI workflows tailored to your operations.
Activation: Deploying the configured system and validating outputs with your team.
Monitoring: Ongoing oversight, optimization, and support after launch.

Timelines and milestones for each phase will be mutually agreed upon in writing.

8. Availability & SLA

8.1 Uptime target. We target 99.5% uptime for the Platform, measured monthly, excluding scheduled maintenance windows.

8.2 Maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance. Emergency maintenance may occur without prior notice when necessary to protect the integrity of the Platform.

8.3 Incident response. We will use commercially reasonable efforts to respond to critical incidents within 4 business hours and non-critical incidents within 1 business day. "Business day" means Monday through Friday, America/Jamaica time, excluding Jamaica public holidays.

8.4 Exclusions. Uptime commitments do not apply to outages caused by third-party services, Client infrastructure, force majeure, or Client actions.

9. Pricing, Billing & Taxes

9.1 Currency & taxes. All fees are quoted and payable in JMD, exclusive of General Consumption Tax (GCT) and any other applicable taxes.

9.2 Payment processor. Payments are processed via Stripe. By subscribing, you authorize recurring billing as described in your service agreement.

9.3 Payment terms. Invoices are due within 14 days of issue unless otherwise agreed. We may suspend access to the Platform if payment is more than 14 days overdue.

9.4 Price changes. We may adjust pricing with 30 days' written notice. Price changes do not apply retroactively to active annual commitments.

10. Cancellation & Data Return

10.1 Cancel anytime. You may cancel your subscription at any time by written notice to support@instantprod.dev. Cancellation takes effect at the end of the current billing period.

10.2 Data export. Upon cancellation, you may request an export of your Client Data within 30 days. We will provide your data in a standard, machine-readable format.

10.3 Data deletion. After the 30-day export window, we will delete your Client Data from our active systems within 90 days. Residual copies in encrypted backups will be purged in accordance with our retention schedule.

10.4 Survival. Sections on confidentiality, limitation of liability, governing law, and any accrued payment obligations survive termination.

11. Intellectual Property & Licensing

11.1 Client IP. You own all Client Data and any configurations, templates, or customizations created specifically for you as part of a Deliverable, subject to full payment.

11.2 Instantprod IP. We retain all rights in the Platform, including its underlying algorithms, models, code, architecture, and general-purpose components. Nothing in these Terms grants you ownership of the Platform itself.

11.3 License grant. During the term of your subscription, we grant you a non-exclusive, non-transferable license to use the Platform solely for your internal business purposes.

11.4 Feedback. If you provide suggestions or feedback about the Platform, we may use it to improve our services without obligation to you.

12. Confidentiality

12.1 Mutual obligations. Each party agrees to keep the other's Confidential Information confidential and not to disclose it to third parties except as necessary to perform under these Terms, with equivalent confidentiality protections in place.

12.2 Exceptions. Confidentiality obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law.

12.3 Duration. Confidentiality obligations survive for two (2) years following termination of these Terms.

13. Acceptable Use

You agree not to use the Platform to:

Conduct adversarial attacks against the Platform or its AI models.
Attempt to re-identify anonymized or aggregated data.
Engage in any illegal activity or process data in violation of applicable laws.
Distribute malware, conduct unauthorized access, or interfere with other users.
Reverse engineer, decompile, or attempt to extract the source code of the Platform.

Violation of this section may result in immediate suspension or termination of your account.

14. Warranties & Disclaimers

14.1 Professional performance. We warrant that we will perform the Services in a professional and workmanlike manner, consistent with generally accepted industry standards.

14.2 AI outputs. AI-generated insights, signals, and recommendations are informational tools to support your decision-making. They are not guaranteed to be accurate, complete, or suitable for any particular business decision. You remain solely responsible for all business decisions made using Platform outputs.

14.3 As-is. Except as expressly stated in these Terms, the Platform and Services are provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose, or non-infringement.

15. Limitation of Liability

15.1 Indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from or related to these Terms.

15.2 Cap. Each party's total aggregate liability under these Terms will not exceed the fees paid by the Client in the six (6) months immediately preceding the event giving rise to the claim.

15.3 AI decision disclaimer. Instantprod is not liable for any losses or damages resulting from business decisions made based on AI-generated insights or Platform outputs. The Client assumes full responsibility for acting on such outputs.

16. Term & Termination

16.1 Term. These Terms are effective from the date you first access the Platform and continue for the duration of your subscription, whether month-to-month or annual.

16.2 Termination for breach. Either party may terminate for material breach upon 10 days' written notice if the breach remains uncured within that period.

16.3 Effect of termination. Upon termination, your access to the Platform will cease. Data export and deletion will proceed as described in Section 10.

17. Governing Law & Disputes

17.1 Governing law. These Terms are governed by and construed in accordance with the laws of Jamaica, without regard to conflict of law principles.

17.2 Dispute resolution. Any dispute arising from these Terms will be resolved through the following process: (a) good-faith negotiation between senior representatives; (b) if unresolved within 30 days, mediation administered by a mutually agreed mediator; (c) if mediation fails, binding arbitration in Kingston, Jamaica.

17.3 Data protection. Both parties will comply with the Jamaica Data Protection Act (2020) and any applicable data protection regulations.

18. Contact Us

Instantprod
Email: support@instantprod.dev
Address: 2 Upper Elleston Road, Kingston CSO, Jamaica